Documentation of external professional certifications and industry participation during IBM tenure (2006-2011). These activities complemented IBM’s internal training with industry-standard frameworks and community engagement during that era.
External Professional Certifications and Industry Participation - EXIN, ITIL, ISO/IEC 20000, Check Point, and iSMF
Professional Certifications and Activities
| Date | Activity/Certification | Issuing Organization | Details |
|---|---|---|---|
| October 20, 2006 | EXIN Service Management Foundation Certificate | EXIN (Examination Institute for Information Science) | Foundation in IT Service Management principles and practices |
| April 16, 2007 | Check Point Certified Security Principles Associate (CCSPA) | Check Point Software Technologies | Security principles and fundamentals certification |
| May 7, 2008 | ITIL v3 Foundation Bridge Examination | APM Group | ITIL version 3 Foundation Bridge Examination - transition from ITIL v2 to v3 |
| June 26, 2009 | ISO/IEC 20000 Foundation Certificate in IT Service Management | EXIN | Foundation certification in ISO/IEC 20000 IT Service Management standard |
| November 19, 2009 | iSMF Conference Participation | iSMF (IT Service Management Forum) | Conference attendance in Milan - networking and knowledge sharing in IT Service Management community |
| 2006-2008 (approx.) | IBM Service Management World Tour Participation | IBM | Participation in IBM Service Management World Tour - global initiative for service management excellence |
Certification Details
EXIN Service Management Foundation Certificate
Date: October 20, 2006
Organization: EXIN (Examination Institute for Information Science)
The EXIN Service Management Foundation certificate represents a comprehensive understanding of IT Service Management principles and practices. This certification provided foundational knowledge in service management frameworks that would be essential for enterprise IT operations.
Key Topics:
- Service management concepts and terminology
- Service lifecycle management
- Best practices in IT service delivery
- Process improvement methodologies
- Customer-focused service management
Check Point Certified Security Principles Associate (CCSPA)
Date: April 16, 2007
Organization: Check Point Software Technologies
The CCSPA certification demonstrates knowledge of network security principles and Check Point security technologies. This certification complemented IBM Tivoli security solutions expertise with vendor-specific security knowledge.
Key Topics:
- Network security fundamentals
- Firewall concepts and architecture
- VPN technologies and implementation
- Security policies and best practices
- Threat prevention and mitigation strategies
ITIL v3 Foundation Bridge Examination
Date: May 7, 2008
Organization: APM Group
The ITIL v3 Foundation Bridge Examination enabled professionals certified in ITIL v2 to transition to the updated ITIL version 3 framework. This certification reflected commitment to staying current with evolving IT service management standards.
Key Topics:
- ITIL v3 service lifecycle approach
- Service Strategy, Design, Transition, Operation, and Continual Service Improvement
- Updated process definitions and relationships
- Enhanced focus on business value and alignment
- Changes from ITIL v2 to v3 framework
Note: This certification complemented the IBM Internal Course “IT Infrastructure Library (ITIL) Foundations V2” completed on April 28-29, 2008, demonstrating both IBM-specific and industry-standard ITIL knowledge.
ISO/IEC 20000 Foundation Certificate in IT Service Management
Date: June 26, 2009
Organization: EXIN
The ISO/IEC 20000 Foundation certificate represents understanding of the international standard for IT Service Management. As the first international standard specifically for IT Service Management, ISO/IEC 20000 provides a framework for establishing, implementing, and maintaining an ITSM system.
Key Topics:
- ISO/IEC 20000 standard requirements
- Service management system (SMS) framework
- Service delivery and relationship processes
- Control processes and resolution processes
- Alignment with ITIL best practices
- Organizational compliance and certification requirements
iSMF Conference Participation
Date: November 19, 2009
Location: Milan, Italy
Organization: iSMF (IT Service Management Forum)
Participation in the iSMF conference represented engagement with the IT Service Management professional community. The iSMF serves as the independent and internationally recognized forum for IT Service Management professionals, providing networking opportunities, knowledge sharing, and industry best practices.
Conference Focus:
- ITSM industry trends and innovations
- Case studies and practical implementations
- Networking with ITSM professionals across industries
- Best practices in service management
- Evolution of ITIL and ISO/IEC 20000 standards
Context: This conference attendance occurred shortly before the publication of the IBM Redbook “Integrating Tivoli Products” (December 10, 2009), during a period of intensive focus on service management integration and best practices.
IBM Service Management World Tour
Period: Approximately 2006-2008
Organization: IBM
The IBM Service Management World Tour was a global initiative bringing together customers, partners, and IBM experts to explore service management solutions and best practices. Participation represented engagement with IBM’s broader service management community and exposure to global implementations.
Tour Focus:
- IBM Tivoli service management portfolio
- Integration of service management products
- Customer success stories and case studies
- Industry trends and IBM’s strategic direction
- Hands-on demonstrations and technical sessions
Timeline Integration
These activities span the early years of IBM tenure (2006-2009), paralleling:
2006-2007: Foundation Period
- EXIN Service Management Foundation (Oct 2006)
- IBM Internal Course: 2006 Strategy - Innovation Enabled by On Demand Business (Oct 2006)
- Check Point Security certification (Apr 2007)
2008: ITIL and Service Management Focus
- ITIL v3 Foundation Bridge (May 2008)
- IBM Internal Course: ITIL Foundations V2 (Apr 2008)
- Multiple IBM Tivoli certifications throughout 2008
2009: ISO/IEC 20000 and Community Engagement
- ISO/IEC 20000 Foundation (Jun 2009)
- iSMF Conference participation (Nov 2009)
- IBM Redbook publication: Integrating Tivoli Products (Dec 2009)
- IBM IT Specialist Profession certification (Dec 2009)
Certification Statistics
Total External Activities: 6 certifications and participations
Period: October 2006 - November 2009
Duration: 3 years, 1 month
By Type:
- ITIL/ITSM Standards: 3 certifications
- Security: 1 certification
- Conference/Events: 2 participations
Issuing Organizations:
- EXIN: 2 certifications
- APM Group: 1 certification
- Check Point: 1 certification
- iSMF: 1 participation
- IBM: 1 participation
Documentation of external professional certifications and industry participation during IBM tenure, 2006-2009.