Comprehensive Timeline of Professional Journey (1999–2006)
This timeline chronicles a seven-year journey across four companies in Rome, Italy—a journey defined by technological transition, company transformation, and continuous professional development. From late 1990s proprietary systems through the emergence of open standards, from entry-level technical roles through increasingly senior positions, each year brought mentors who guided, colleagues who inspired, and customers who challenged and trusted.
Every entry in this timeline represents more than a professional milestone; it reflects the support systems, learning opportunities, and technological shifts that shaped professional perspective. The progression from foundational technologies through increasingly complex integrations and business solutions was made possible by organizations that invested in people and believed in continuous growth.
This documentation serves as grateful recognition of that investment and the teams who contributed to this professional development journey.
1999
Overview
Entry into professional IT world with Atos, beginning of formative journey in Rome. First role as Integration Consultant on Project 119 for Telecom Italia Mobile.
Key Milestones
- May 1999 - Joined Atos as Integration Consultant
- Atos formation context - Entry into newly formed Atos (French IT services group formed 1997 from Axime/Sligos merger)
- Project 119 assignment - Call center infrastructure supporting TIM emergency and customer service line
- Technology stack - Ericsson NASP telephony, HP CCM (CTI), Siebel CRM, Oracle databases, EMC storage, Sun/HP servers
- Focus area - Infrastructure management, production testing, hardware administration, multi-vendor coordination
- Location - Rome, Italy (Via Tiburtina and Via di Tor Pagnotta offices)
- Microsoft Office User Specialist – Word 2000 (late 1999 or early 2000)
- Office productivity certification from Microsoft, documenting foundational skills during standardization of Microsoft Office in enterprises
2000
Overview
Continued work on Project 119 at Atos through summer 2000. Witnessed Y2K preparation and transition (December 31, 1999 – January 1, 2000). Transition to TeleAp in September 2000, marking shift from infrastructure-focused to CRM solutions work.
Key Milestones
- Late 1999 through January 2000 - Y2K preparation: extensive audits, monitoring, on-call during transition
- December 31, 1999 – January 1, 2000 - Monitored Project 119 systems through Millennium Bug transition (systems performed flawlessly)
- January – September 2000 - Continued infrastructure management at Atos; monitored post-Y2K system stability
- May 2000 - Atos Origin formation (Atos merges with Dutch Origin B.V.; Italian branch becomes part of pan-European IT services provider)
- September 2000 - Transition to TeleAp as Senior Integration Consultant
- TeleAp context - Olivetti had acquired Telecom Italia (TIM); Project 119 undergoing architectural reorganization
- Architecture transition begins - Shift from HP CCM to Genesys for CTI; Siebel CRM integration mandate assigned to TeleAp
2001
Overview
Continued at TeleAp as Senior Integration Consultant. Led Project 119 technical transition from HP CCM to Genesys CTI while managing Siebel CRM integration. Company consolidation: TeleAp incorporated into Webegg (Olivetti’s consulting and SI arm). Multiple professional certifications earned.
Key Milestones
- July 9–27, 2001 - Siebel Core Consultant Course (Siebel University)
- Formal three-week vendor training in Siebel CRM platform, object model, customization framework, integration patterns
- Certification during critical Project 119 transition period; formalized expertise from hands-on learning
- Deep training in Siebel architecture provided structured foundation for managing real-time CRM integration
- January – December 2001 - Primary focus: Project 119 transition and Siebel integration
- Execute Genesys CTI transition without production downtime
- Integrate Siebel CRM with Genesys for real-time agent screen population
- Coordinate across three major vendors (Ericsson, Genesys, Siebel)
- Manage legacy architecture understanding and knowledge transfer
- Institutional knowledge leverage - Deep understanding of existing Project 119 architecture guided transition approach
- Multi-vendor coordination - Getting three vendors to work together; managing organizational alignment
- 2001 - TeleAp incorporated into Webegg (Olivetti’s consulting and systems integration arm); shift toward broader digital transformation projects
- Learning focus - Integration architecture, organizational change management, vendor coordination, formal CRM and project management certifications
2002
Overview
Continued at TeleAp (within Webegg). Project 119 stabilization and optimization phase. Evolution toward broader CRM consulting practice beyond single project. Intensive professional development and training: project management formalization, emerging distributed technologies, quality management.
Key Milestones
- May 13–14, 2002 - Global Knowledge DTWSSERV Course (Distributed Technologies and Web Services)
- Training in emerging distributed systems and web services technologies
- Early exposure to architectural patterns beyond traditional on-premise systems
- Prescient training during post-dot-com recovery period
- May 14, 2002 - ISTUD Project Management Seminar (scheduled June 3-4, 17-18, 2002)
- Italian business school professional development in project management methodologies
- Complemented PMI membership with business-focused seminar education
- Two-part intensive seminar on project management frameworks and practices
- March 2002 - PMI Membership (Project Management Institute)
- Professional commitment to project management discipline and PMBOK methodologies
- Signaled role evolution toward Program Manager responsibilities
- Throughout 2002 - Gradual role evolution: beginning to help commercialize Project 119 expertise for other customers
- CRM solutions scaling - Taking patterns learned on Project 119 and applying to other contact center/CRM implementations
- Role expansion - From Senior Integration Consultant (Project 119-focused) toward broader Program Manager responsibilities
- Technology focus - Siebel CRM customization, contact center integration patterns, multi-vendor architecture, emerging distributed technologies
- Mentoring and knowledge transfer - Began building methodologies for broader TeleAp consulting practice
- Professional development intensity - Heavy focus on formalization: project management discipline (PMI, ISTUD), emerging technologies (Global Knowledge), quality management frameworks (preparation for Consulnet training)
2003
Overview
Transition year. Continued at TeleAp (within Webegg, preparing for Value Team consolidation) through April 2003. Brief engagement at RSI Sistemi (April–May). Transition to Avaya (June 2003 onward). Formalized quality management expertise during organizational transitions.
Key Milestones
- March 5, 6, 7, 13, 14, 2003 - Consulnet Italia – Internal Quality Verification Training (Milan)
- Training in ISO 9000 and ISO 19011 quality management standards
- Certification as internal audit evaluator
- Formalized quality management expertise during final TeleAp months and organizational transitions
- January – April 2003 - Final months at TeleAp/Webegg
- Consolidated Program Manager role supporting broader CRM practice
- Knowledge transfer and methodology documentation
- Project 119 institutional knowledge increasingly embedded in broader practice
- Quality management discipline reinforcement (Consulnet training)
- April – May 2003 - Engagement at RSI Sistemi (brief, 2-month period)
- June 2003 - Transition to Avaya; beginning of 3+ year tenure in telecommunications and unified communications
- Industry context - Webegg consolidation into Value Team (Value Partners’ IT services consolidation) beginning; broader Italian IT services consolidation wave underway
- Learning trajectory - From Project 119 specialist to broader solutions practice architect; professionalization of quality and process discipline; moving toward unified communications focus at Avaya
2004
Overview
Continued professional growth at Avaya; mid-tenure deepening of telecommunications expertise and software solutions specialization. Established Application Practice Leader role managing CTI and IVR software solutions portfolio.
Key Milestones
- Throughout 2004 - Application Practice Leader role maturation
- Software solutions focus - CTI (Computer-Telephone Integration) and IVR (Interactive Voice Response) platforms
- Telecom Italia relationship deepening - Established trusted advisor relationship with familiar customer from Project 119 era
- IVR transition leadership - Guiding customer migration from proprietary IVR servers to VoIP-based solutions
- Vendor perspective - Year two of exposure to American multinational corporation operations, quarterly results discipline, global product roadmaps
- Mission-critical infrastructure - Supporting contact center and IVR systems serving mission-critical customer operations; established on-call culture for infrastructure support
- Team building - Assembling and managing application solutions practice; working with exceptional colleagues committed to customer success
- Learning focus - Deep telecommunications domain expertise; VoIP transition architecture; customer operations understanding; vendor ecosystem dynamics
2005
Overview
Professional maturity at Avaya, specialized expertise development. Formal Avaya University training in contact center platforms and global communication solutions.
Key Milestones
- April 27, 2005 - Avaya University – Interaction Center and Operational Analyst 7.0 (Core Workshop)
- Course Code: AVA00549H00
- Training in Avaya Interaction Center 7.0 (Delta version) platform implementation and maintenance
- Specialized expertise as Operational Analyst for contact center platform
- Instructor: Jay Balim
- Represented evolution from Project 119 CTI/Siebel expertise toward modern contact center architecture
- May 6, 2005 - Avaya University – ACS Training - EMEA, CALA and APAC
- Course Code: AVA00267H00
- Advanced Communication Solutions training across European, Latin American/Caribbean, and Asia-Pacific regions
- Global telecommunications platform expertise
- Instructor: Wee Hua Goh
- Positioned for broader regional support and global infrastructure understanding
- Throughout 2005 - Continued Avaya contact center platform specialization
- Telecom Italia relationship - Deepened expertise in customer’s infrastructure while working on Avaya implementations
- Technology focus - Avaya Interaction Center (contact center), unified communications, IP telephony, global telecom infrastructure
- Organizational context - Working for major telecommunications vendor (Avaya) rather than integrators; full product portfolio expertise
2006
Overview
Final year of formative journey at Avaya (through August 2006). Culmination of seven-year professional development arc spanning infrastructure management → CRM solutions → cross-industry exploration → telecommunications vendor specialization.
Key Milestones
- Throughout 2006 - Continued Application Practice Leader responsibilities
- Software solutions maturity - Full depth in CTI and IVR platforms; Telecom Italia expertise at peak
- VoIP transition - Guiding customers through ongoing architectural shift from proprietary to VoIP-based solutions
- Infrastructure responsibility - Supporting mission-critical contact center and IVR systems; extensive extratime commitment for infrastructure stability
- Telecommunications domain mastery - Complete understanding of telecom ecosystem, carrier operations, enterprise telecommunications purchasing, large-scale system deployments
- Vendor experience consolidation - Deep exposure to American multinational corporation operations, global product portfolio management, public market pressures, quarterly results discipline
- August 2006 - Conclusion of Avaya tenure; end of formative years (1999-2006)
Professional Development Summary (End of Era)
By August 2006, seven years of professional development across four Rome-based companies had generated:
Certifications and Formal Training: 9 comprehensive programs spanning infrastructure, CRM, project management, quality systems, and telecommunications platforms
Domain Expertise:
- Infrastructure management (Atos era)
- CRM systems integration (TeleAp era)
- Cross-industry perspective (RSI era)
- Telecommunications platforms and vendor operations (Avaya era)
Organizational Experience:
- System integrators (Atos, TeleAp, RSI Sistemi)
- Fortune-100 vendor (Avaya)
- Italian enterprises and American multinationals
- Mission-critical infrastructure and customer-facing applications
Technical Competencies:
- Multi-vendor coordination and integration architecture
- Production system management and operational discipline
- Large-scale system transitions without service interruption
- CRM and contact center platforms
- Telecommunications infrastructure and VoIP transition
- Project management and quality systems
Lessons That Endured:
- Understanding how systems work under pressure at scale
- Coordinating across vendor boundaries when no single vendor owns the solution
- Building relationships with colleagues and customers
- Executing reliable operations in constrained environments
- Recognizing principles that transcend specific technologies
Summary Statistics
Professional Development Overview (1999-2006)
Professional Certifications and Formal Training
- Total Formal Training Programs: 9
- Microsoft Office User Specialist – Word 2000 (1999-2000)
- Siebel Core Consultant Course (July 2001)
- Project Management Institute Membership (March 2002)
- Global Knowledge DTWSSERV Course (May 2002)
- ISTUD Project Management Seminar (June 2002)
- ECDL – European Computer Driving Licence (May 2002)
- Consulnet Italia Internal Quality Verification Training (March 2003)
- Avaya University Interaction Center and Operational Analyst 7.0 (April 2005)
- Avaya University ACS Training - EMEA, CALA and APAC (May 2005)
- Period: 1999 - 2006
- Duration: 7 years
- Details: See Professional Development (1999-2006)
Professional Development Courses and Learning
- Vendor-specific training: Multiple courses across Atos, TeleAp, RSI Sistemi, and Avaya
- Specialized learning: Infrastructure management, Siebel CRM, contact center integration, telecommunications systems, project management, quality management, emerging distributed technologies
- Domain expertise: Automotive, telecommunications, system integration, enterprise solutions
Companies and Tenure
- Atos: May 1999 – September 2000 (16 months)
- TeleAp: September 2000 – April 2003 (31 months)
- RSI Sistemi: April – May 2003 (2 months)
- Avaya: June 2003 – August 2006 (38 months)
Timeline by Activity Type
Certifications Peak Period: 2002-2003 (Formalization of PM and Quality skills) Infrastructure Focus: 1999-2000 (Atos) CRM & Integration Focus: 2000-2003 (TeleAp/Webegg) Telecom Specialization: 2003-2006 (Avaya)
Yearly Breakdown
| Year | Certifications | Company | Location |
|---|---|---|---|
| 1999 | MOUS – Word 2000, Infrastructure foundation, Project 119 immersion | Atos | Rome |
| 2000 | Y2K preparation and transition, Infrastructure expertise deepening | Atos → TeleAp (Sept) | Rome |
| 2001 | Siebel Core Consultant Course (July), Multi-vendor integration patterns | TeleAp | Rome |
| 2002 | PMI Membership (March), Global Knowledge DTWSSERV (May), ISTUD Project Management Seminar (June), ECDL (May), CRM and PM formalization | TeleAp | Rome |
| 2003 | Consulnet Quality Verification Training (March), Data integration expertise (RSI), Avaya specialization begins (June) | TeleAp → RSI → Avaya | Rome |
| 2004 | Avaya telecommunications specialization | Avaya | Rome |
| 2005 | Avaya Interaction Center 7.0 (April), Avaya ACS Training (May), Unified communications & contact center specialization | Avaya | Rome |
| 2006 | Telecommunications and vendor platform depth (through Aug) | Avaya | Rome |
| Total | 9 formal training programs + 7 years hands-on domain learning | 4 companies | Rome |
Key Milestones
May 1999
Entry into Professional IT
- Joined Atos as Integration Consultant
- Beginning of the journey in enterprise IT infrastructure
January 1, 2000
Y2K Transition
- Successfully monitored mission-critical systems through the Millennium Bug transition
- First major experience with high-stakes operational responsibility
July 2001
Siebel Core Consultant Certification
- Formal certification in Siebel CRM
- Marked the transition from pure infrastructure to application integration
June 2003
Transition to Avaya
- Shift from System Integrator to Vendor
- Beginning of deep specialization in telecommunications and unified communications
April 2005
Avaya Interaction Center Specialization
- Achieved advanced certification in contact center platforms
- Established role as Application Practice Leader
This timeline documents professional development activities, certifications, and company transitions during the formative years from 1999 through 2006 in Rome, Italy—a period of extraordinary growth, learning, and technological transition.